Touch Stay

Web guest guides with messaging, scheduling, alerts, and feedback—no app required
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Start by sending a single link—and remove confusion from every stay. In Touch Stay, create a property, choose a starter layout, and add the essentials your guests actually use: arrival steps, Wi‑Fi, parking, house rules, appliance how‑tos, and local picks. Drop in maps, short videos, PDFs, and photos. Brand it with your logo, colors, and tone. Organize content into bite‑size sections so guests can scan on mobile. Preview the guide on phone, tablet, and desktop, then publish a shareable URL and QR code for confirmation emails, signage, and room cards. Everything opens in the browser—no app install—and you can export a printable PDF or enable offline viewing for low‑signal areas. Manage multiple properties with shared components and translate content for international travelers.

Automate guest comms around check‑in and check‑out. Set message schedules tied to arrival dates so travelers receive the right instructions at the right time: door codes 24 hours before, parking details on arrival, and departure steps the evening prior. Use email scheduling for timed sends and auto‑responders when guests request info—link directly to the relevant guide section instead of writing long replies. Create event itineraries for weddings, retreats, or conferences, then push updates instantly if times or venues change. Scheduled alerts keep your team on task: reminders to confirm early arrivals, track new leads, and follow up on special requests. Sync key dates to your calendar, and let Touch Stay handle the drip flow while you focus on service. more

Review summary

Features

  • Browser-based guest guides (no app install)
  • Offline access and PDF export
  • Templates and drag-and-drop sections
  • Branding with custom logo and colors
  • QR code and link sharing
  • Scheduled messaging tied to arrival dates
  • Email scheduling and auto-responses
  • Event itinerary management
  • Scheduled alerts and task reminders
  • Guest Experience Manager (GEM) logging
  • Feedback forms and post-stay surveys
  • Analytics on engagement and content gaps
  • Multi-property and multilingual support
  • Maps, video, and file attachments
  • Team roles and assignments

How It’s Used

  • Vacation rental owner sending pre-arrival instructions and door codes automatically
  • Hotel front desk replacing paper compendiums with a scannable guide
  • Resort concierge curating local dining and activity picks with live updates
  • Event planner sharing a conference schedule and pushing last-minute changes
  • Property manager collecting mid-stay feedback to prevent negative reviews
  • Operations team assigning follow-ups for maintenance and special requests
  • Marketing team tracking which guide sections guests read most
  • Housekeeping referencing room setup standards offline
  • Villa host publishing a branded guide per property from a master template
  • Boutique hotel exporting a PDF for in-room folders as a fallback

Plans & Pricing

Touch Stay

$8.25 per month

For Number of Properties: 1, Pricing varies based on number of properties
Support your direct booking strategy
Use your words - or ours
Send internal messages too
Link to your entire guide, or just one section for quick access to specific info
Send internal notifications, too (like alerts for your cleaners)
Customise messages with your own words - or use a Touch Stay template

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